TCC Testing Services – Desktop Procedures Manual Questionnaire

Instructions:

The college is in the process of developing a desktop procedures manual and needs input from you. Your answers will assist us as we develop a desktop procedures manual and will be used as a guide in our Desktop Procedures Manual discussion at Testing Services Professional Development Day on August 5th. Please answer the following:
Your Department/Area:
What training topics would be helpful to new employees?
What additional training would be helpful to you?
What information should be included in the desktop procedures manual, that is specific to your area?
What information should be included in the desktop procedures manual that is not necessarily specific to your area?
What are the most important concepts or skills that a new employee needs to understand?
Why are these concepts and skills important?